North Richland Hills Auto Repair

My family has been bringing all of our vehicles here for over a year. The service manager has always been very honest and transparent about anything regarding our vehicles. She is very knowledgeable, and I know I can trust any diagnosis she gives me. I never feel like I am being swindled when I take one of the cars here. Ashley is always very communicative- if they find something additional during repairs, if repairs are going to take longer, or even if there is an issue that is beyond their expertise. They truly live up to their name! I will continue to refer them to everyone I know.

This business is the only place where I feel comfortable bringing my cars. Ashley is phenomenal, who knows her stuff, very communicative and just a nice person. Martin is the co-owner who is a Master Tech and makes it obvious immediately that he knows cars like the back of his hand. Chris is Martin's brother who are both the co-owners. Chris is very charming and nice and gives free rides whenever customers need them! Love this place. Forever a customer!

My family has been bringing all of our vehicles here for over a year. The service manager has always been very honest and transparent about anything regarding our vehicles. She is very knowledgeable, and I know I can trust any diagnosis she gives me. I never feel like I am being swindled when I take one of the cars here. Ashley is always very communicative- if they find something additional during repairs, if repairs are going to take longer, or even if there is an issue that is beyond their expertise. They truly live up to their name! I will continue to refer them to everyone I know.

Today I called Honest-1 Auto care and spoke with Ashley, trying to get a quote for some work on a 2015 Buick Enclave. When I mentioned being able to get a particular part for cheaper, she made it clear that, in her mind, I had no idea what I was talking about. She then proceeded to 'educate' me in an incredibly condescending and rude manner, telling me any part I could get would be an inferior aftermarket part. I actually tried to tell her that the part I was referring to was actually from the Buick dealership (not some 3rd party manufacturer), but I couldn't, as she just continued to speak right over me. As soon as I was able, I told her that, solely because of her attitude, we would be taking our vehicles elsewhere. It's a shame, really; I've heard nothing but good things about this company when it comes to the actual work they do there. It's too bad their first point of contact is so off-putting. They have to be losing business. They've certainly lost mine.

I always trust Honest 1. They never over sell. They even advise me on the least costly options for any work getting done. All my cars go there for any and all services.

Outstanding!!!

Honest-1 is the best shop it town! Fast and fairly priced. They even left a note and snack at pick up time.

I was so pleased with the service I received from Honest-1 Auto Care. They were able to resolve an issue that I had with my car in a timely manner. I highly recommend them !

Very detailed inspections and thorough breakdown of services. I can’t say that you are going to save a lot of money here, but the work is quality with photos to back up recommendations.